ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN DI PELAYANAN KASIR  RUMAH SAKIT NAHDLATUL ULAMA TUBAN

Iik Sartika

doi:10.33846/sf201610.74.04

ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN DI PELAYANAN KASIR RUMAH SAKIT NAHDLATUL ULAMA TUBAN

Iik Sartika

Abstract

Rumah Sakit adalah salah satu organisasi padat karya dengan segala macam sumber daya manusia didalamnya. Rumah sakit adalah suatu institusi pelayanan kesehatan yang menjadi pusat pelayanan bagi masyarakat. Salah satu masalah yang tampak adalah sikap karyawan yang kurang menguntungkan bagi kemajuan rumah sakit. Aktivitas Organizational Citizenship Behavior (OCB) di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban belum berjalan dengan baik. Ada tiga karyawan yang memiliki tingkat OCB yang rendah dan dua karyawan memiliki tingkat OCB yang tinggi. Faktor penyebab ada tidaknya OCB di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban adalah role clarity, leadership, motivational drives, organizational commitment, organizational justice, dan individual traits. Rekomendasi yang dapat diaplikasikan untuk meningkatkan OCB di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban adalah sebagai berikut: 1) Memperjelas tugas pokok dan fungsi karyawan (Role Clarity), 2) Role model dari pemimpin (Leadership), 3) Memasang kata motivasi (Motivational Drives), 4) Meningkatkan komitmen organisasi dengan apresiasi dari organisasi (Organizational Commitment), 5) Perlakuan yang sama terhadap karyawan (Organizational Justice), 6) Pengembangan self confidance, team building, dan leadership untuk karyawan (Individual Traits).

Kata kunci:
OCB, Karyawan, Rumah Sakit

Keywords

perilaku

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