F: Pengaruh Program Pesan Motivasi Melalui Media Whatsapp Berbasis Teori Caring Swanson Terhadap Compassion Fatigue dan Kepuasan Kerja Perawat

Abstract

Compassion fatigue is a form of emotional exhaustion experienced by nurses as a result of repeated exposure to patients’ suffering, and this condition can negatively affect job satisfaction. This study aims to analyze the effect of a motivational message program delivered via WhatsApp on reducing compassion fatigue and its impact on improving nurses’ job satisfaction. A quasi-experimental design with a pretest–posttest and control group was employed. The intervention consisted of motivational messages sent regularly for 21 days to the intervention group. Compassion fatigue and job satisfaction were measured before and after the intervention using questionare, and the data were analyzed using parametric statistical tests. The paired t-test indicated No. significant difference between pretest and posttest scores in the intervention group (p = 0.903), suggesting that motivational messages via WhatsApp alone are insufficient to decrease compassion fatigue. Furthermore, the reduction in compassion fatigue did not significantly impact job satisfaction. Although there was an average increase of 1.39 points, the change was not statistically significant (p = 0.388). Between-group analyses also revealed no significant differences between the intervention and control groups for both compassion fatigue and job satisfaction (p > 0.05). In conclusion, the motivational message program delivered through WhatsApp was not proven effective in reducing compassion fatigue or improving nurses’ job satisfaction. Future research should consider developing more comprehensive interventions such as peer support group activities that enable nurses to share experiences and provide emotional support to one another.

Keywords: Compassion fatigue; motivational message; Whatsapp; job satisfaction; nurses