ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN DI PELAYANAN KASIR RUMAH SAKIT NAHDLATUL ULAMA TUBAN

Iik Sartika

Abstract


Rumah Sakit adalah salah satu organisasi padat karya dengan segala macam sumber daya manusia didalamnya. Rumah sakit adalah suatu institusi pelayanan kesehatan yang menjadi pusat pelayanan bagi masyarakat. Salah satu masalah yang tampak adalah sikap karyawan yang kurang menguntungkan bagi kemajuan rumah sakit. Aktivitas Organizational Citizenship Behavior (OCB) di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban belum berjalan dengan baik. Ada tiga karyawan yang memiliki tingkat OCB yang rendah dan dua karyawan memiliki tingkat OCB yang tinggi. Faktor penyebab ada tidaknya OCB di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban adalah role clarity, leadership, motivational drives, organizational commitment, organizational justice, dan individual traits. Rekomendasi yang dapat diaplikasikan untuk meningkatkan OCB di pelayanan kasir Rumah Sakit Nahdlatul Ulama Tuban adalah sebagai berikut: 1) Memperjelas tugas pokok dan fungsi karyawan (Role Clarity), 2) Role model dari pemimpin (Leadership), 3) Memasang kata motivasi (Motivational Drives), 4) Meningkatkan komitmen organisasi dengan apresiasi dari organisasi (Organizational Commitment), 5) Perlakuan yang sama terhadap karyawan (Organizational Justice), 6) Pengembangan self confidance, team building, dan leadership untuk karyawan (Individual Traits).

Kata kunci:
OCB, Karyawan, Rumah Sakit

Keywords


perilaku

Full Text:

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References


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Podsakoff, Philip M, Ahearne, M, MacKenzie., & Scott B. 1997. Organizational Citizenship Behavior and the Quantity and Quality of work group performance, Journal of Applied Psychology.

Walz, S.M & Niehoff, B.P. 2000. Organizational Citizenship Behavior: their Relationship to Organizational Effectiveness. Journal of Hospitaly and Tourism ResearchAshton, M.C. & Lee, K., 2007. Empirical, Theorical and Practical Advantage of the HEXACO Model of Personality Review. II(2), pp.150-66.

Bachrach, Daniell G., Powell, Benjamin C., & Bendoly, E. 2006. Organizational Citizenship Behavior and Performance Evaluations: Exploring The Impact of Task Interdependence. Journal of Applied Psychology.

Bienstock, Carol C., DeMoranville, Carol W., & Smith, Rachel, K. (2003). Organizational Citizenship Behavior and Service Quality. Journal of Services Marketing.

Bray, S.R. & Lawrence R, B., 2002. Role Efficacy, Role Clarity and Role Performance. Small Research Group, II(33), pp.233-53.

Chahal, H. & Mehta, S., 2010. Antecedents and Consequences of Organizational Citizenship Behavior (OCB). Journal of Services Research, X.

Gunarsa, S.D. 2008. Psikologi Perawatan. Jakarta: PT BPK Gunung Mulia

Jahangir, N., Akbar, M.M. & Haq, M., 2004. Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of BRAC University, I(2), pp.75-85.

Lok Peter, P.Z., Wang, B.W. & Crawford, H., 2007. Antecedents of Job Satisfaction and Organizational Commitment and Mediating Role of Organizational Subculture. International Graduate School of Business, pp.1-42.

Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., dan Mason, C. 1999. “Does Gender Affect The Link Between Organizational Citizenship Behavior and Preference Evaluation?”. Sex Roles, Vol. 41.

Meyer, J.P., Organ, D.W. & Graham, J.W., 1997. Individual Performance Attitudes and Behavior. Journal of International Review of Organizational Psychology, (12), pp.175-228.

Nagai, H. et al., 2008. Expatriate Management in China. IABR and TLC Conference Proceedings, pp.1-11.

Nielsen, T.M., Hrivnak. G.A., & Shaw, M. (2009). Organizational Citizenship Behavior and Performance : A Meta Analysis of Group level research

Novliadi, F. 2007. Organizational Citizenship Behavior Karyawan ditinjau dari Persepsi terhadap Kualitas interaksi atasan bawahan dan persepsi terhadap dukungan organizational. Laporan Penelitian, Medan: Universitas Sumatera Utara.

Organ D, W., 1988. OCB : The Good Soldier Syndrome. Lexington: Lexington Books.

Organ, Dennis. W., Podsakoff, Philip. M., & MacKenzie, Scott B. 2006. Organizational Citizenship Behavior its nature, antecedents, and consequences. United states of America: Sage Publication, Inc.

Podsakoff, Philip M, Ahearne, M, MacKenzie., & Scott B. 1997. Organizational Citizenship Behavior and the Quantity and Quality of work group performance, Journal of Applied Psychology.

Walz, S.M & Niehoff, B.P. 2000. Organizational Citizenship Behavior: their Relationship to Organizational Effectiveness. Journal of Hospitaly and Tourism Research




DOI: http://dx.doi.org/10.33846/sf.v7i4.57

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