Total Quality Management, Customer Relationship Management, Patient Satisfaction as Determinants of Behavioral Intention to Use Private Hospital Services

Valencia Hadinata; Margaretha Pink Berlianto; Ferdi Antonio

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About The Authors

Valencia Hadinata
ORCID iD https://orcid.org/0009-0009-5058-8264
Postgraduate School of Management, Universitas Pelita Harapan, Tangerang; valenciahadinatauph@gmail.com (correspondence)
Indonesia

Margaretha Pink Berlianto
ORCID iD Postgraduate School of Management, Universitas Pelita Harapan, Tangerang
Indonesia

Ferdi Antonio
Postgraduate School of Management, Universitas Pelita Harapan, Tangerang
Indonesia

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